FAQ´S

PURCHASING METHODS

What are the purchasing methods to get Karina's merchandise?

With VENDORS: retail scheme (units).
Directly with Karina: retail scheme (packs) and wholesale scheme (VENDORS).

How could I become a VENDOR?

Please register if you’d like to have a VENDOR’s account with us:

Please, fill the form here
An executive will contact you back in less than 48 hours to finish the registry process
Order your first shipment to become part of our family
Start making profits and bring happiness around you!

Is there a minimum purchase value to become a VENDOR?

You may invest a commercial equivalent of 5,000 MXN in Mexico (300 USD abroad), as well as a bimonthly investment of 2,500 MXN in Mexico (150 USD abroad).

Is there an extra bulk discount as a VENDOR?

The VENDOR’s pricing is the most preferential list and is the same for all vendors

Can I become a VENDOR outside Mexico?

Sure! Please send a WhatsApp text to the number +1 (325) 244 6937 or write an email to gcepeda@estambreskarina.com.mx, so we can tell you more about the benefits of becoming a VENDOR abroad.

PAYMENT METHODS

What are the online payment methods?

Debit and credit card
Cash in OXXO (Mexico)
PayPal

What are the payment methods for VENDORS?

Debit and Credit Card
Cash in OXXO and other stores
PayPal
Interbank Transfer
Directly at the factory

Is my data safe?

For us our clients are our must important element, so yes, your data is 100% safe with us. Estambres Karina doesn’t share the clients database with third party entities.

Please check our Privacy Notice.

ONLINE PURCHASING

How to buy retail (packs)?

Please create your account here to register as a retail client
Select the articles you want to use for your next project
Please introduce your address carefully
Select the payment method and finish your order

How to issue orders as a VENDOR?

Please register for your account here. After having your account confirmed, log in and you’ll be able to issue orders online. Add the selected articles to the shopping cart and finish your order. In less than 48 hours an executive will contact you to finish the order and let you know the payment options for VENDORS.

What if I introduced a wrong shipping address?

After finishing your order, you get around 2 hours to let us know the right shipping address. You can contact us on WhatsApp, telephone and email (contacto@estambreskarina.com.mx). Please indicate your order number and indicate the right data and address.

Please keep in mind that if the the order is already sent, it will be probably sent to the initial address, although we’ll do our best to let the carrier know the situation.

What if my purchase is a gift for someone else?

Once the purchase is finished, you have around 2 hours to let us know that you want something special inside for the present. You can contact us on WhatsApp, telephone and email (contacto@estambreskarina.com.mx).

Although, we do not gift-wrap the boxes.

ONLINE SHIPPING

How long does an online order take to be delivered?

Our deliveries take from 5 to 10 working days within Mexico. In some areas, the delivery time can be longer. For deliveries abroad, it can change depending on the location, country and the shipping method chosen by the client.

How can I track my order?

Your order can be sent through CARSSA, UPS, DHL, J&T and others.

Once you recieve the tracking number, you can check the status of the shipment on the carrier’s website.

If my order's have been marked as delivered but I didn't recieve it?

Your order will be delivered to any person that would be available to recieve it at the address you specified. The carriers could also leave the packages at the surveillance booths if its a condominum.

If you cannot find your package, please send us a WhatsApp, telephone or email (contacto@estambreskarina.com.mx) message specifying your order number, and the shipping information. We’ll try to solve the situation and find the package with the help of the carrier.

Shipping Costs

All the shipments can have a standard cost from 150 MXN within Mexico and 27 USD abroad.

The cost can vary depending on the season and valid promotions.

EXCHANGES AND RETURNS

How could I return the products?

Please check our complete Exchanges and Return Policy.

How could I exchange or cancel the order?

Please check our complete Exchanges and Return Policy.

INVOICING

Can I get a fiscal invoice?

Yes. Please send an email to facturacion@estambreskarina.com.mx and specify the next information:

Tax reference number (RFC)
Company Name
Address
Zip Code
Telephone
Order number and ticket
Email address
Type of invoice needed (CFDI)
Payment method

How much time do I have to ask for the fiscal invoice?

5 working days. Keep in mind that you’ll have to ask for the fiscal invoice before the last working day of the purchase month ends, given that no fiscal invoices can be issued in a month in which the purchase wasn’t made.

CONTACT

How could I contact you?

Please check here our contact methods.

¿Cuáles son los medios de compra de los productos Karina?

FAQ´S

PURCHASING METHODS

PAYMENT METHODS

ONLINE PURCHASING

ONLINE SHIPPING

EXCHANGES AND RETURNS

INVOICING

CONTACT

Mayoreo

COMPRAS ONLINE

DEVOLUCIONES

FACTURACIÓN

CONTACTO

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